M7 Group SA offers TV services to consumers and businesses in 8 countries across Europe under unique and strong brands in each country serving more than 4 million viewers who receive hundreds of digital TV and radio channels via satellite to their TV’s or via internet streaming to mobile devices and smart TV’s.
All technical activities that make these TV services happen 24/7 are managed from our HQ in Luxembourg. As part of our ongoing service expansion we have recently started implementing and are now hiring staff for our Operations Centre. This Operations Centre is at the heart of what we do – all services will be monitored and coordinated from here. This includes our European data and video distribution backbone, the content feeds from the program providers, the encryption systems, the datacentres, the transmission to the satellite, the video streaming platforms, etc, – in other words – everything needed to provide a seamless TV experience to our customers.
Why M7 Group?
Sure, you will have challenging tasks, responsibilities and freedom for your ideas, just like in other companies – but the difference is in the details. At M7 Group you are not only bringing in your personal Know How, but also your individual passion. We require versatile talents – whether you are a newcomer or a seasoned Ops professional.
What is the job about?
As an Operations Coordinator, you are a key player in our broadcast ecosystem who coordinates operational effort but also shows interest in high-level technologies. You are part of a team responsible for backbone of video distribution, the content feeds from the program providers, the encryption systems, the datacentres, the transmission to the satellite, the video streaming platforms, to name a few. You will be working with many internal teams as well as external clients.
The role in a nutshell:
You are responsible for monitoring the Audio & Video of all of our channels broadcasted across 8 Countries in Europe. You have an important and broad responsibility in ensuring a smooth and accurate broadcasting of our channels. You are able to handle work both independently and also collaborate in a team environment.
So if you believe you have what it takes to be part of our team that allows our 4 million + customer to Find Wonder in their entertainment needs on a daily basis?
Are you interested in working with the latest technology and do you have a passion for great customer experiences? Does it fit your personal agenda to work in shifts?
Then this is a job for you!
As Operations Coordinator you will:
– Work very closely with other members in the technical and operational teams across the business to ensure we can offer the highest quality for our services;
– Monitor all our services and make sure the customer can receive them
– Monitor of and respond to system alarms;
– Ad when something doesn’t work escalate to the right people to fix it;
– In case of incident you will keep the information flowing and ensure the business receives regular updates.
– Help provide regular reports to the business on how our services and our business partners are performing;
– Look for improvements on how we can always provide a better service;
This is why we want You:
You have a passion for excellence in service delivery with a strong affinity for entertainment services and technology;
You are fluent in English which is the main language in our business; You have a flexible and proactive approach to problem solving and are not scared to encourage others to help solve any challenge;
Bachelor level in thinking and communication;
You are self-sufficient and organized;
You pay great attention to details and are very accurate;
You have a positive and proactive attitude;
No problems with working on a 24/7 schedule (different shifts);
It would be an advantage (but not the necessity) if:
You have a broad base of technical skills and experience;
You speak other languages too;
Video/Audio technology knowledge and working experience;
Just so you know:
We don’t expect you to have experience in this field and will train you on the job. We offer competitive packages with great development opportunities in either Service Delivery or Technology.
Sounds just like YOU?
If you feel you are the right person for the job send us your CV with a short cover letter outlining why you feel you are the best person to join the team to: firstname.lastname@example.org