M7 Group SA
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About M7 Group

M7 Group, owned by Canal+, is a major European pay-tv operator offering language-specific packages to over three million subscribers in eight countries: Netherlands, Belgium, Germany, Austria, Czech Republic, Slovakia, Romania and Hungary. M7 Group is nestled in Luxembourg, building upon its long tradition of operating radio and TV services for pan-European audiences. M7 Group enjoys a sound financial performance, benefiting from using central operations and building its business upon one generic platform for all its pay-tv operations, providing M7 Group with strong capabilities to grow its business.

The rapid growth of M7 Group was driven by successfully converting millions of free-TV viewers into recurring pay-tv subscribers in only a few years’ time. The model provides subscribers with an attractive range of additional TV services at a highly competitive market price. The hybrid TV offering includes key channels as well as film and sports content in state-of–the-art HD quality and innovative interactive services such as restart, replay and on demand TV viewing.

Having started as a satellite TV operator, M7 has now become a platform agnostic TV provider, adding IPTV, DTT and OTT capabilities where that best fits the preferred local way of TV consumption.

Objective of the role

The NOC Manager is responsible for the smooth running of M7’s (technical OTT & DTH) operations from a customer perspective.

To achieve this the Manager will use all available resources to monitor availability and performance of services, and where availability or performance falls below the required threshold ensure adequate action is taken by the responsible teams on a 24/7 basis. Regular reporting of defined KPIs of the platform’s performance is part of the function.

The role of the NOC manager consolidates operational oversight over the various technical operations performed by M7’s business partners in our central Operations Centre.

The NOC Manager leads the NOC team in its development and performance and will provide a central communication and escalation point for the wider business. He will be required to adopt a “continuous process improvement” mentality to constantly seek improvements in operational processes, utilization and configuration of systems and communications and reporting methods.

In order to achieve this a close working relationship with the supporting teams such as IT, Broadcast Engineering, Customer Care and Product Management will be established.

Key responsibilities

As a NOC Manager, we expect you to:

  • – Ensure that the Operations Team monitors systems and devices involved in the delivery of technical services from a customer perspective,
  • – Make sure adequate logging and reporting of incidents are performed, ensuring each problem is followed up and a root cause analysis is performed,
  • – Provide status updates to the Customer Care teams,
  • – Coordinate and communicate maintenance activities with external partners
  • – Schedule access to and changes on the platforms and networks,
  • – Define, refine, document and maintain procedures and processes,
  • – Produce regular performance and status reports to key stakeholders in the organization,
  • – When required, manage the escalation of problems and incidents to the relevant stakeholders, including the relevant communication,
  • – Monitor all SLA levels and report on them,
  • – Any other duties relating to the smooth operations of the M7 platforms as may be required from time to time.

Skills & Experience:

For this role, we require a person with the following skills and experience:

  • – Strong professional background in operations within the media sector,
  • – Deep technical understanding of OTT and DVB broadcasting/ encryption technologies is required allowing to take the initiative and coordinate the trouble shooting process through the various technical teams,
  • – Knowledge of industry standard monitoring and reporting systems, such as e.g. SkyLine Dataminer, Agama, PRTG, TAG systems,
  • – Flexible attitude and strong dedication to service excellence. The Operations Centre is the central point which safeguards the customer experience across all technical services and it is this team that is best place to inform the rest of the business when our services are performing sub-standard,
  • – Strong leadership skills, being able to build and lead a team of people,
  • – Excellent communication skills at all levels in the organization are also a key requirement,
  • – Fluency in English is a must, any other languages would be considered as an asset.

Interested by this opportunity?

Please send your CV and cover letter to: recruitment@m7group.eu