M7 is operating triple-play services In The Netherlands and Belgium which is a subscription based service for voice, video and data. All provided in a single access subscription. The most common applications are Telephony, Television and high-speed Internet service. The transmission medium M7 offers is fiber optic, conventional cable ("copper") and satellite.
Triple-play network telephone service offers standard options such as call waiting, call forwarding, caller ID, call screening, selective call blocking and conference calling. The TV portion of the service includes a wide choice of HD channels, premium TV channels and a diverse selection music channels. The other TV-related services may be in the future messaging, interactive viewing and gaming when the customer demands is there. More and more the key consideration is the adequate Internet connection bandwidth. Being always online is in fact common sense nowadays.
No matter how advanced our technology may become, customer relationship management (CRM) remains an important factor in the success of our triple-play service. Home users who subscribe to triple-play networks enjoy the fact that they have to pay only one bill each month and can deal with a single entity to resolve problems with their telephone, TV or Internet connections. The best triple-play services provided at attractive price levels and on spot customer support is crucial to maintaining our customer loyalty.